[VIDEO] Rude clients – how to eliminate salon no-shows

Hair & Beauty salons are losing hundreds of millions of dollars a year because of no-shows, and the lack of deposit-taking policies for fear of upsetting clients. That was the headline on a blog post a couple of years ago. And it seems, little has changed. I fixed it in my salon, permanently, by insisting…

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How to hire staff (HINT: Hire slow, fire FAST!)

When hiring staff, most salon owners do so ONLY when they are desperate…! Someone just quit, gave a week’s notice, theft, had to fire someone on the spot, someone didn’t turn up, we have all heard the reasons many times. Too many salon owners Hire fast, but Fire slow..  it needs to be the opposite!…

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What I Wish I Had Known When I Started …Part 2

As I discussed in my previous post, isn’t it interesting how our failures become our greatest teachers? My biggest failures were the most shameful, isolating and downright revolting experiences of my life. They were also my biggest lessons. I chose to LEARN from them. Every challenge that ever presented I chose to seek a lesson…

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What I Wish I Had Known When I Started .. Part 1

Isn’t it interesting how our failures become our greatest teachers? My biggest failures were the most shameful, isolating and downright revolting experiences of my life. They were also my biggest lessons. I chose to LEARN from them. Every challenge that ever presented I chose to seek a lesson from. I, like a lot of you,…

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