Larissa Macleman from Timely Software shares how to get social with your clients

Article by Larissa Macleman – Timely Software BDM.

<< Click the Play button to hear the voice clip

I speak with many salon owners who tell me, “I post on Facebook from time to time, but I don’t really know what to post and when.” Other times they say, ”I know I should be on social media more, and I need a plan of attack.” Well thankfully I know a thing or two about salons and social media.

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When I started using social Media in my salon it was still relatively new and I didn’t really know what or how to use it as a business tool. After I sold my salon, and before I joined Timely Salon Software, I ran a small social media consultancy business I was able to see first hand how much of an impact social media could have on a business. I was able to grow salon businesses, increase profits, and strengthen relationships between the salon and their clientele. Here are some of the tips I’ve learned on how to get a business started with social media.

The secret to doing well on social media is to know your audience intimately. What type of client do you want to attract? Who are the clients you have in your salon now, and do you love to look after them when they’re in your chair?  We all have clients who complain, moan and are never happy with what we do, but they still keep coming back and causing you grief. Lets not focus on attracting more like them. You can be picky about who you you choose to promote your business to.

Build a clear picture of who your perfect client is and give her a name.  Build a virtual profile based on what she does, where she goes, and what personal values she has. Let’s start by giving her a name – we’ll call her Jessica. What social media platform does Jessica use? Is she in her 50’s and and in need of a regular colour touch up, or is she in her early 20’s and wanting to look like the latest celebrity? You’ll speak differently to Jessica depending on who she is as a person.

Once you know who Jessica is, you can speak directly to her in all of your business marketing. This starts with picking the right social media platform. If Jessica is 45-55 year old career woman, she is more likely to be on LinkedIn and Twitter than on Instagram and Snapchat, so take that into consideration when choosing your social platform. The 25 year old Jessica who loves to follow celebrity fashion might hang out in Instagram to keep up with the Jenners and Amy Pham, so making sure you have a presence on the right platform for your business is the first step.

My advice would be to nail Facebook before you venture out onto other social platforms, since everyone is on Facebook.

Now you know where Jessica hangs out online, it’s time to start sharing with her.

Show Jessica who you are as a brand and salon team. Post pictures of the hair you do or real things your team get up to outside of work, like courses they attend and team building activities. Continue the real conversations you have inside your salon on your social media pages.

It’s important to be relevant with what you post. There are so many pages posting so many things but you need to be known for something on social media. You’re a hair salon, so post things that are about salons or come from a hair salon’s perspective. For example, a picture of a cute dog is not relevant to your salon, but if the dog has a very cute hairstyle or has come in with a client, it might be.

Also remember that everything you post should be directed at Jessica. Keep in mind that you’re speaking to her. Before you push send, ask yourself if what you’re posting is relevant to your business and interesting to Jessica.

The final thing to keep in mind is that social media is about a conversation. It starts inside your salon business and should be continued through your social pages between salon visits. Hair salons are not only about doing hair; they are a place where we build strong client-stylist relationships, which adds significant value to the salon experience. Social media allows you to build and strengthen those relationships by maintaining your rapport outside your place of business.

Social media doesn’t need to be a challenge if you see it as a way to continue your customer conversations and build relationships while they’re away. Of course to do this you need to know who you’re speaking to. Creating a profile of your perfect client will allow you to speak directly to them and keep them interested in who you are and what you do. Use this as a guideline when deciding what to post and when, and you will do just fine on your salon’s social media.

Good luck out there!

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Marketing & Business Development Manager at Timely Software. After 20 years of owning an award-winning salon and 3 years running online marketing businesses,  Larissa knows first-hand how hard it is to keep up with the evolving digital landscape, while keeping clients happy and looking after the day-to-day pressures of running a business.


If you are interested to know more about Timely Salon Software then click here to find out more now


[VIDEO] UK salon owner reveals how ‘old fashioned’ marketing still works!

Hannah McEnteggart of Oasis Health & Beauty Spa in Great Missenden, UK

When Hannah McEnteggart of Oasis Health & Beauty Spa in Great Missenden sat down to address envelopes to 50 of her ‘lost’ clients, she had no idea the contents of those letters would have such a dramatic effect.

A day later, her phone started ringing…and kept ringing, over and over again, in the coming weeks. No fewer than 48 of those 50 ‘missing in action’ clients called and booked appointments – a response rate of 94% – and of those, 92% re-booked!

If you haven’t already figured it out, good old-fashioned direct mail still works – if you do it the right way, as Hannah discovered when she joined WSM’s Lite marketing system, and began to download a series of proven hard-copy marketing letters instantly to her computer.

In this short video, Hannah told me how she was staggered at the response, not just to the ‘lost client’ letters she downloaded from the program – another promotion brought her 6,000 pounds, a massive increase on the year before.

[cf]Hannah McEnteggart[/cf]

Want the same kind of results? You can join the Lite program here for two weeks free, and test it for yourself! Get a video tutorial each week along with tested, proven marketing and advertising templates, instantly downloadable and editable to suit your own salon or spa.

Just $27 a week after 14 days free

NO CONTRACTS – you can leave whenever you like

Do you need a dose of Brutal Reality…like THIS?

If you’ve ever felt down about your salon business, if you’ve reached the end of your tether, on the brink of failure, the bailiff knocking at the door, the bills piling up so high you can’t see over them….

You need to read this.

If you’re in up to your ears, like this WSM member, you’ll probably find it uncomfortable. I make no apology for that. Sometimes, I’m regarded as a bit of an ogre. I make no apology for that either.

“Woe is me…”

Last week, the following pathetic email arrived in my in-box, from a long-term Inner Circle member. I won’t identify her (I’m not that cruel) but she’ll recognize this story. In fact, she gave me permission to publish it. I’ve edited the letter for clarity.

“Hi Greg,

I am in dire straits. I owe the taxman money, suppliers, super, rent and many more.

I have even picked up a 2nd job to start helping me pay back debt.

I now work all day in the salon, get home at around 6pm or later make dinner for my little girl and then leave the house to get to my second job at 8.30pm to start at 9pm and finish at 2am, then get home sleep for about 2hours and then up again to start all over again, just going through the motion as a zombie.

I no longer see my 4 year old, have no zest for life due to being so exhausted day in day out. So I guess this email is a cry for help.

I want to have a successful business. I want to be a successful woman so I can have my daughter look up to me and say, ‘wow my mummy is such a successful person.’ Not to say ‘my mother lives day by day or even worse, has become ill from exhaustion.

I am even considering selling the business to try and cut the debt, but I have two young girls who work for me and depend on me, and I love my salon (even though its in need of a face-lift). I love being a member of the community. I love my work; it’s the only thing I can do well.

I even bought tickets to come to the (Salon Profit Secrets) seminar in Sydney, but my mother got ill and I was then unable to attend.

So I guess I am asking, what steps I should take in my marketing to become the business/role model woman I want to be.

Please, I am so dedicated to change my life. I just need you to be my light.

I have been a member of your (Inner Circle) program for around 2 years. The tool kit has sat on the shelf collecting dust, and I have forgotten about it.

Kind regards, Mary…”

After I regained my breath, and retrieved my dropped jaw from the floor, I wrote back to her. I could have written some molly-coddling crap, soothed her troubled brow and told her everything would be okay. But frankly, I was too bloody annoyed.

“Good grief.
You admit
‘the tool kit has sat on the shelf collecting dust, and I have forgotten about it‘….

What??? If all you did was get off your backside, take the thing off the shelf and USE IT, you wouldn’t be in the situation you are now in.

If you won’t take action to help yourself, with the tools you ALREADY HAVE, then what on earth do you expect us to do? Drag you kicking and screaming to the success trough? Show me you are prepared to do something, then do it, and then I’ll help.

Take the Toolkit down, start using it. Get onto the members site, start using what’s in there. But don’t just expect somebody to wave a magic wand and ‘fix everything’ for you, without you lifting a finger!”

Now, I fully expected this member to immediately collapse in a flood of tears, instantly resign her membership of the Inner Circle program and flounce off into a self-righteous cloud of failure, forever more blaming everyone and everything but herself.

But no. She thought about it for a couple of days, and wrote back thus:

“Hi Greg,

I want to thank you for your quick response back to my email, I know you are a very busy man.
All I can say is that you hit the nail on the head with your comments about me.
I have spent the last couple of days reading the emails WSM has sent and using the members site and taking marketing ideas from the site and other salon owners.
Your email back has made me think of my past actions and also I took a step back and thought ‘what can I lose if I work the program, seeing you have made many people successful (they have also wanted it too).
So I have turned a new leaf so to speak. I have designed up a newsletter to send out to my guests with my  ideas, and also ideas I got from the Members Only site.

Your response was truthful, which made the tears flow. I am now taking control of my life, business and family, and so want very hard to succeed to be a role model in the industry and for my daughter.

And I have not only taken the Toolkit off the shelf and dusted it down, I’ve opened it and used templates for future marketing.

Fingers crossed for me, and hopefully I will be one of your guest speakers one day, that came out of financial despair to running a chain of salons. I thank you again….”

It could have gone either way. Mary could have just as easily rolled over and curled up in a corner, hoping the world would go away. It took bravery to do what she did.

Too many business owners go under because they fail to take control, and therefore responsibility. The two are inextricably linked.

To quote Dan Kennedy, ‘being broke is just a temporary circumstance. Being poor is a state of mind’.

Are you a poor salon owner, or merely broke? If you’re poor, there’s not much I or anybody else can do for you. If you’re merely broke – like Mary – then you know what to do. Get off your butt, and take action.

And one day, soon, I expect we’ll hear more from Mary. She’ll be on this website, proudly telling the story of how she dragged herself from the depths of depression, resignation, despair….to success. I’ll be the first to applaud.