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By far the biggest marketing issue facing most owners of small businesses, like salons & spas, is one that seems simple at first glance. But if you can’t solve this challenge, everything else is almost meaningless.
And that challenge is a massive one. It’s
GETTING FOUND by people searching for hair and/or beauty services in your area.
Getting the attention of your prospective clients and customers has been the biggest issue for business owners for decades. And the rise of the internet has made the problem far more complex. Which is why, in this audio 14-minute recording of the first chapter of my book, Rich Salon Owner, I’ve broken it down into simple stages.
If you’re NOT getting a steady flow of new clients and customers who find you when they’re looking for what you sell, then this podcast is a must. You may well find yourself slapping your forehead and gasping “Dammit, why didn’t anyone tell me this before!?”
But all is not lost. This podcast will ‘clear the fog’ around your online marketing, and turn complex processes into easy-to-understand ideas.
Listen to it in your car, doing the ironing, pruning the roses, whatever…but grab it now, on iTunes or Android. Enjoy!
- 1. The only THREE ways new clients are going to find you online
- 2. A simple check you can do yourself, in 10 seconds.
- 3. The big mistake most salon owners make with online reviews.
- 4. The salon that gets more than 150 calls every month from this one strategy
- 5. How to make sure new clients find YOU first.
- Need help getting found online? Call Worldwide Salon Marketing head office on 618 9443 9327
- Get a FREE detailed audit of your online ‘findability’ here: http://worldwidesalonmarketing.com/analyzer/
by Greg Milner, CEO Worldwide Salon Marketing
As the owner of a company which builds and maintains websites and online marketing systems for hundreds of salon & spa businesses, I get a LOT of questions thrown at me from salon & spa owners totally confused about what matters online.
And that’s understandable. Online marketing is part science, part alchemy, practised in a long, dark tunnel populated by geeks who communicate with each other – and with those who pay them – in convoluted technocrat-ese almost entirely incomprehensible to normal people.
I employ such people, and over the years have learned some of their language. So, in my role as interpreter, I offer the following, in plain English.
What’s Your ‘Most-Wanted Response’?
Okay, so you have a website. For many business owners, that’s where their ‘online marketing’ strategy starts and ends. And it’s a long, long way short of what’s required. You need to ask yourself some ‘non-techie’ questions, and have some clear-headed answers, to questions such as:
1) What’s your website for? If its purpose is purely to look nice and impress your customers, that’s fine. If its purpose is to attract customers, that’s a different story. There is absolutely zero point in spending money building a flash looking website your prospective customers can’t find in a Google search. (And don’t make the mistake of deluding yourself into thinking ‘they’ll easily find it when they search the name of my business.’ They’re not looking for the name of your business, they’re searching for the product or service you’re selling!)
That brings me to one of the darkest arts, SEO or ‘search engine optimization’. It’s largely a manual, tedious, time-consuming (therefore expensive) and highly-specialised process involving technical expertise and up-to-date knowledge. And Google’s rules change all the time. It’s like trying to change a wheel on a moving car.
(And a warning: if anybody approaches you and promises to ‘get you top ranking on Google, guaranteed’, run a mile. Nobody can guarantee that, except Google.)
2) Is your website mobile responsive? 90% of people these days use their smart phones to search for products and services. If they find your website and it’s not configured to fit a small phone screen, it’ll be too hard to read, and they’ll go elsewhere.
3) Can they easily find your phone number? Let’s face it, for most businesses, the most wanted response is an old-fashioned phone call. Yet when I visit many business websites, I gouge my own eyes out with a sharp spoon in frustration at trying to find the damn phone number. It’s often (stupidly) buried in the depths of a ‘Contact Us’ page. Put your phone number – preferably ‘hot’ so it’s click-to-call – right at the top of every page on your site. Don’t make it hard for people to call you.
4) What about all the people who visit the site and don’t pick up the phone? Unless you have a way of capturing their contact details so you can market to them later, you’re wasting an awful lot of hard-earned traffic. The best way is offering some kind of free download – a guide, special report, gift voucher, video or what have you – in exchange for their contact details. Even better, make sure those details go straight into your database, with an automated series of follow-up emails.
(Despite my constant nagging, a former Perth consulting client of mine continued to spend tens of thousands of dollars a month on TV advertising to drive traffic to his website, with absolutely no means of capturing the details of any of those potential customers. Dumb.)
In the real world, a website has only two basic uses: a) to sell stuff, and b) to capture leads and build your database.
That’s absolutely basic, Online Marketing 101 stuff. It’s the tip of a very large iceberg, involving the integration of social media, YouTube, database management, online advertising, mobile apps, SMS and more.
Resource: Many, many of our Member salons have websites designed, built, maintained and search engine optimised by WSM. To find out more, go to www.salon-website-design.com