Marnie’s Hot Tips for Boosting New Year Salon Bookings

Marnie’s Hot Tips for Boosting New Year Salon Bookings

OK Mavens, who’s freaking out over their January Bookings? Grab a cuppa, pen and paper.. and get working on this one.

‘Lotto’ 

My ‘Lotto’ promotion is a lot like my ‘Christmas Tree’ December promotions ( a whole range of WILD amount gift vouchers, rolled up and placed in the Christmas tree – I’d get every client leaving to choose one and encourage them to book it for January there and then.)

So for those who didn’t do / know about the December promotions you can get your clients to play ‘Lotto’!

Lotto post example-
‘Who wants a $37 Microdermabrasion (valued at $120)?! “
To qualify:
👉They must share the post
👉Tag 2 friends in the post
👉Be over 18 or have parental consent.
(It’s up to you if you accept 1 or more people, keep it to under 10 though).

– Draw the winner/s in 3 days time (allows for more time to share and tag)

** You can do as many as you want – BUT – only 1 treatment per post, too much on offer is too ‘busy’ for the client – Keep it simple. One treatment per post.
Do a new post every 3 days or one a week. or twice a week, whatever you choose, just allow them time with the 1st post before going to the next post.

 Choose treatments that can have an ‘up sell’ option – like the Microdermabrasion Facial (keep reading for up-sell ideas).

  • or a facial in general
  • or a wax hour (ie: ‘any waxing we can fit into an hour for only $53)
  • or perhaps a skin needling one that has them come back in 5-7 days for a peel and LED (but they pay now and book before they go.) it should take 15 minutes staff time and rest they can be left whilst staff go do a brow service or small service – OR totally WOW the client by offering a hot towel and foot massage for the length of the LED treatment.
  • or Unlimited foils for $42
  • or free root fade with colour only xyz
  • or unlimited blow drys for a month for $49

🌟 The idea is that the offer you make:

  1. covers the costs of paying staff for that 1 hour (that you need to pay ANYWAY so they may as well be busy and WOWING clients)
  2. covers the cost of treatment given
  3. clients feel special and that they scored a bloody awesome deal and then gives you the opportunity to retail, sell a package of said treatments (at a then super deal ) because they won the ‘lotto’ !
    (ie: normally a 6 pack of micro would be $720 but if you take today’s offer NOW you can have it for only $375) The only T&C is that they must use this deal on X Y Days (a choice of your 2 quietest days).

This 6 pack = $62.50 per session (x6) so this will at least cover costs of staff, product used, and again it’s an opportunity to WOW them, retail to them, talk about other services and book them for other services you do. Charge more if you want, but the idea is that it is a no-brainer awesome deal, and it covers costs you would otherwise be out of pocket for on your quieter days when staff would just be standing around on their mobile phones).

 UPSELLS: I used to give clients a form to fill out which had the up-sells on it, made it SO much easier for the client to choose and for staff who just hate to upsell /retail!
I would offer a pre micro peel (valued at $75 as a stand alone peel treatment) for only $23, and a post micro Collagen mask (valued at 85 as a stand alone treatment) for only $27 today.
(Remember points 1,2,3 above as to why we are doing this!)

~~~~~~~~~~~~~~~~~~~~~~~~
My Form Example: 
“We would like to extend an upgrade for smoother skin and so you can get the absolute most out of your Microdermabrasion.

Please choose your selection here:

1) As we age, our skins ability to stay youthful and line free diminishes due to lack of Collagen production. Our concentrated Collagen & Hydrating Mask: Value $80, today only $49

Shall we perform the collagen mask for you? Yes No

2) An exfoliating Mask for Deeper Cleansing of the pores and further removal of dry, prematurely ageing skin cells, blackheads, whiteheads and full pores Value $75, today only $24.

Shall we perform the exfoliating mask for you? Yes No

Take both upgrades today for only $79: save altogether $66! Yes No

DO YOU CURRENTLY EXFOLIATE?: Y / N

If so how often? Daily /Weekly /fortnightly/ Very rarely?

If you do not exfoliate often we strongly recommend the exfoliating mask upgrade and consider taking the ASAP exfoliating scrub with you today. Using this just twice a week will assist keeping your skin as smooth as the microdermabrasion result itself – giving you longer lasting smoothness.
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Remember to ALWAYS Keep it simple. ALWAYS explain the BENEFIT to the client when up selling, it is always about them and why should they?!

See how I have worded it above to speak the BENEFIT to the client and WHY they should have it!

🌟 At checkout – you can always offer them the same deal for one more visit, if they book and pay now (allowing 24 hours to reschedule so as not to lose (like a deposit). Ask if they want it for a gift voucher for someone?!

👉Book them on your quietest days. Never your busy days. Important to remember!

Hoping this makes your quieter days busier and sparks the marketing imagination in you!

 

Want to learn more salon marketing ideas like this? Have a look at Simple Salon Marketing.

Hair Salon Gift Certificate Template Superstar of the Week – how Inner Circle member Anni Mavety turned herself from struggling technician to proud salon business owner

Inner Circle member and salon owner Anni Mavety of Wellness Treatment Centre in Banora, NSW - sales increased 150% since getting her Toolkit

Inner Circle member and salon owner Anni Mavety of Wellness Treatment Centre in Banora, NSW – sales increased 150% since getting her Toolkit

Hair Salon Gift Certificate Template Superstar of the Week – how Inner Circle member Anni Mavety turned herself from struggling technician to proud salon business owner

 

“We have had an amazing 4 or 5 months since we joined. Haven’t finished off my figures yet, but my guess is that we have had an increase in business of at least 100% probably quite a bit higher.”

For every doubter, for every salon business owner who tells me ‘oh, your material didn’t work for me because “my business is different” ‘, there’s a dozen like Anni Mavety.

Anni only joined the Inner Circle program and got her marketing Toolkit in May 2009. As she admits in an email this week, ‘it took a while to get myself going’, but once she did, the results were almost instantaneous, and spectacular.

“I have used a lot of the info in the Toolkit, sometimes it works and sometimes it doesn’t but it provided a mountain of resources which enabled me to change the way I think and the way I do business.
Considering we have a crappy location with no walk by and the state of the economy, I’m very happy with our results to date.    I anticipate that this year we can double our figures again.

Anni’s story is a classic case of necessity being the mother of motivation. Supporting a husband suddenly disabled, she had to get the salon business profitable, and fast. She was desperate, and desperate times call for desperate measures. The ‘cost’ of Inner Circle membership initially frightened her, but as she explained when I interviewed her over the phone, that initial investment came back to her in spades.

Hair Salon Web Template Marketing Superstars – Inner Circle Member of the Week Maria Mazis

Maria-Mazis

Hair Salon Web Template Marketing Superstars – Inner Circle Member of the Week Maria Mazis

There must be something in the water in Adelaide. For the second consecutive week our Inner Circle salon superstar comes from the City of Churches in South Australia.
Maria Mazis of Skintelligence, just a few blocks away from last week’s superstar Inner Circle member, Dina Matters of Contours Clinic, has discovered the incredible power of a monthly newsletter to deliver sales and profits.

Maria started sending a hard copy newsletter to her clients soon after joining the Inner Circle program in March and tweaking the easy-to-use newsletter templates she found in the Members Only ‘sealed section’.

Last month, her simple, two-page newsletter brought in no less than $10,000 in extra sales, thanks to a cleverly-designed Mini-Membership program she promoted to her database.

In addition to the $10,000 in Mini-Membership sales generated by the newsletter, Maria also promoted a clever ‘free facial’ campaign to the teenage daughters of her clients – an idea that generated another $400 in product sales; but more importantly these teenage girls are ‘prime’ candidates to become long-term clients. Smart.

I cannot stress enough the importance of a regular newsletter. Most business owners put it in the ‘too hard’ basket, unwilling to commit the resources and time necessary to implement and maintain it – and thus miss out on easy dollars from an eager client base just waiting to be asked to hand over their money.

Salon Marketing Strategies-Inner Circle Member of the Week: Davina Salter

Inner Circle member Davina Salter of Natural Beauty Salon in Gloucester, UK - thanks to the Toolkit her salon is 'going strong while all around my competitors are closing down'

Inner Circle member Davina Salter of Natural Beauty Salon in Gloucester, UK – thanks to the Toolkit her salon is ‘going strong while all around my competitors are closing down’

Long-term Inner Circle member Davina Salter of Natural Beauty Salon in Gloucester, UK,  reports on outstanding results from a recent promotion sent out to her clients via her regular monthly newsletter.

Click here to see Davina’s salon on a map.

“I’m not normally one to send you results really, to be honest the Toolkit has made things so busy here, it’s finding the time. However, on this occasion, I’m really surprised by the results that I just had to let you and perhaps the skeptics out there know about it.

“So far we have had bookings for 27 of this offer* and at £40 each that amounts to £1080, then so far we have sold £285 of product, out of the 27 we still have 12 in the diary to do, so the product sales haven’t finished there.

“This offer went out with our newsletter, it went on the web site, and in salon via posters, and to be honest I know I could have done more, as in sent sms etc but you know what? I didn’t need to. I’m so chuffed with this, and to be honest a good few salons are closing their doors around me at the moment. Yet we are still going strong.

“Thanks for the Toolkit, I wish I had the time for the coaching calls, it’s my mission to get off the tools this year so hopefully that will come soon. Kind regards, Davina.”

I’m always harping on about taking massive, rapid action, and it doesn’t get much more rapid than brand new Inner Circle member Wendy Wills. Wendy only joined the program and received her Essential Salon Owner’s Marketing Toolkit™ at the Road to Riches seminar in Perth last week – and was already redesigning her marketing on the plane home to Geraldton that afternoon.

New IC member Wendy Wills of Wendy Lee's Body Revival in Geraldton, Western Australia - re-wrote her newspaper ad on the flight home, with excellent results

New IC member Wendy Wills of Wendy Lee’s Body Revival in Geraldton, Western Australia – re-wrote her newspaper ad on the flight home with excellent results

“First of all I’d like to say that making the decision to attend the seminar was probably the best business decision I’ve made so far. I learned so much from the Road to Riches seminar that It motivated me to come back to my salon and start work on promoting it straight away.

“I had 6 weeks of Advertisements pre-booked to run in our local newspaper here in Geraldton and had already run 4 of these ads before I came to the seminar with no great response…I’d had just 5 responses from 4 ads with no repeat clients so far.

“The deadline for my fifth ad was the Thursday after the seminar so I decided to change the ad completely and use the steps I had learned for creating a direct response ad. The ad was only a two column or just slightly bigger than a business card so I wasn’t sure how it was going to go but I thought I couldn’t lose anything at this point. I used the time I had on my 1 hour flight home from Perth to re-write the ad.

“The advertisement was in Friday’s newspaper and by Friday lunch time we had two calls and all together we got 4 calls in the first 24 hours. So we got about the same response out of that one ad as we did from a whole month worth of ads previous to this.”

Here is the lesson in this: rapid, decisive, persistent action beats almost anything else, including over-analysis, procrastination, intelligence, training, education and all manner of other excuses for not doing anything. And it works across all businesses- hair salon, day spa, tanning salon, right down to the corner store nail bar. But it helps to have the right tools, rather than having to re-invent the wheel, so…