How to collect deposits and stop salon no-shows forever!

One of the greatest frustrations for many salon & spa owners is NO-SHOWS! They’re expensive, time-wasting and profit-sapping. But it doesn’t have to be that way. In this webinar, recorded with successful Brisbane salon entrepreneur Anita Clements of Twisted Desire, watch and listen carefully as Anita explains how she eliminated no-shows forever – and discovered many other ways to take money from clients UP-FRONT.

 Quotes

“I feel I’ve moved from Hairdresser to Business Women”

“You have my back”

What changes have happened?

” The biggest change is now my VIP events are profitable now – they were not before”

“My Staff are now interested in marketing where as before they were not – we’re making money now”

Taking deposits “I was very nerves to begin with but now with any VIP night we take money up front”

How did you implement taking deposits?  ” We started doing this in January, we took a big hit because of not taking deposits.  I felt very nerves about taking money off existing cleints.  So we started small and any new cleint that is having any chemical treatment has to pay a deposit.  We have a script and we have no problems with people paying them. ”

What did that do to your no shows.

“We have almost no no-shows now.  We have got rid off all the time wasters who would book and not turn up”

“Our salon is now full of good customers”

What happens when people say they do not want to pay a deposit”

“Well it just means that we don’t get bad clients”

“If they don’t want to pay a deposit they can always just pop in and if we are not busy we will see them without a deposit”

“They tend to spend more money when they pay a deposit because the bill on the day is less”

“its made us a little more exclusive than the salon down the road”

“Its almost been a year and we’ve not had one person not show up or not call us”

“We take deposits for VIP events – if you pre pay you get a great package on the night (no discounts just added value) and mostly we are getting money from our existing cleints”

“The last VIP night we made $3,000 just from 2 packages and they could not wait to book in”

“We are doing the local Christmas market and take a stall and we are selling vouchers there at the festival”

“We’re also do the Christmas tree thing off the membership site – we don’t change a thing just run it straight off the system”

“We also did an Events and pre-sold Mini Membershps and made $9,000 – then I got scarred and pulled the pin but I should have done more”

“We don’t need bank loans anymore we just pre sell a mini membership – it just becomes a game, its no longer any struggle!”

How to collect deposits and stop salon no-shows forever!

Get Your FREE One-On-One Business Brainstorming Session with Rich Salon Owner author Greg Milner!

In this intense, free 30-minute consultation – face-to-face, on live video – Greg will analyse your business strengths and weaknesses, and give you THREE instant strategies you can use to bring more clients in, faster than ever before…

– How to fill empty appointment slots
– How to stop no-shows dead in their tracks
– What you need to do to have new clients finding you online

AND SO MUCH MORE! (Be prepared to take notes…)

Go here to get your free one-on-one coaching session. 

About The Author

Greg Milner

Greg Milner, CEO & Founder, Worldwide Salon Marketing. Greg is a writer, marketing consultant, direct response advertising expert and former TV producer. Since founding WSM in 2004, he's coached and guided more than 4,000 salons & spas all over the world in all aspects of marketing, both online and offline. The tools and templates he and his team have developed are used by salons & spas on every continent. He is the author of the industry-standard direct response marketing manual, Simple Salon Marketing, and the e-book Rich Salon Owner.