by Greg Milner | Oct 5, 2010 | New Zealand, The Smell of Success
I’m a firm believer in attitude playing a big part in the success or downfall of your business, whatever industry you are in. Winston Churchill once said “Attitude is a little thing that makes a big difference” and when it comes to Inner Circle member Heidi Morton of Bodyscape in Wellington, NZ, her positive, massive action taking attitude has made a world of difference to her business.
Heidi joined the Inner Circle program in the midst of a global recession (July 2009), but this didn’t stop her from growing her salon by over 40% and being so busy that she had to move to a new premises that was double the size of her previous spa!
Here’s an email I got from Heidi just yesterday….
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“After a full year of being involved in Worldwide Salon Marketing the results for our business speak for themselves. Whilst I had a good grasp of business and marketing options prior to becoming involved, Chris, Rachael and the team certainly made sure that I didn’t forget how important it is to ensure MASSIVE ACTION means MASSIVE RESULTS. I am now a firm believer in all wheels of the spoke.
Just over a year ago I had a profitable business that was making ends meet but certainly not a retirement plan. Being a busy Mum and a non beautician partner in the business I often neglected the marketing aspect of our business, focusing too much on the numbers at the other end. We had no trouble attracting and keeping clients but I knew we could do better, a lot better.
12 months later we have a brand new spa on Lambton Quay in Wellington, double the size of our previous spa, all paid for out of the increased turnover in our business. I would not have the courage to do this if I didn’t know of all the tools we could use that could generate us money.
We try everything and anything that WSM throws our way or we think can think of. Our Queen of Referrals competition run during 2010 (a version of the Queen of Referral program, but our Queens are competing for $1,000 of prizes by referring the most new clients and the most spend) has so far bought in over 200 new clients in 8 months whose first visits have spent over $10,000 let alone what they have spent after that. This doesn’t count referrals outside the Queens competition we run.
We have a monthly package deal that normally sells over 30 packages a month with add ons not discounts! We regularly do the Wellington Women’s package (our version of Hollywood women’s ? yes I like to put my own touch on everything!) and bring in 20 or so new clients when we do it. We sold over 100 of the packages on a voucher site when we ran it. 100 new clients in a day, $10,000 in a day – fantastic.
We put our karma cards on car window wipers outside the shop a free 30 minute service. The recipients of this love it and rave about how we have made their day. They refer their friends and we get more new clients. We use the yellow pages to advertise a package, not how pretty we look. Over the last 12 months we have had over 500 phone calls from our yellow pages ad (last year about 100). We display our packages everywhere , have a montly newsletter, weekly e-specials (always with add ons now not discounts). The only time I discount now is with our txt-a-deal days, whereby we may have a quiet day once in a while and then it is a discount to get them in the door today. Of course we don’t forget the basics, new client letters, raise the dead postcards, birthday vouchers, referral thank yous. These basics keep your current clients happy. Funny enough we recently moved from a $10 to a $20 birthday voucher and doubled the number we are getting back in the month, and a larger percentage of these back were clients we have not seen for a long time. At Christmas we wanted to up our retail sales so packaged together the retail products with free gift vouchers for treatments, this went down a treat. From December to February we always offer a deal for rebooking a free ad on service or product. We find if we can get the client 3 times monthly in a row then they won’t shop around elsewhere for a while.
Numbers wise, our turnover is up over 40% year on year, month on month. I have employed more staff and we are still growing. We have not gone backwards in over 15 months. I want to double over two years and we are on track for this to happen. Our staff love that they are more busy and have more $’s in their pay packets.
WSM is not an easy fix, it takes time and effort. I love the way it prompts me to think outside the square, I have some great ideas to implement in 2011 (2010’s move took up too much of my time!) and can’t wait to see what happens with my business.
By the way, this year I have had two overseas holidays, won another trip overseas (karma coming back to get me!), spent more quality time with my kids and have felt a lot happier about where I and the business is heading. However I never lose sight of the customer, our most important asset and whilst I know I can get new clients easily I still look after our current clients with quality, friendly service with value added services for them as well. They love it and complain to us if they are not getting enough deals or promotions like last month, which was our best ever and contained no promotions other than our monthly special as we were too busy all our rooms busy all the time. Now if only I could find some quality staff to expand!!”
Cheers, Heidi
by Greg Milner | Sep 28, 2010 | Email marketing, Packaging Salon Services, US
“…We are stoked and plan to run this sale the entire month of June in 2011!”
Inner Circle member (3 years) Molly Verbrugge of Indulgences in Little Rock, Arkansas, is justifiably glowing after a Worldwide Salon Marketing promotion she used for just two weeks in June this year boosted sales to $81,235 – a staggering DOUBLE her takings of $41,956 for the same two week period in 2009.
Now if that doesn’t get your attention, you’d have to be comatose from the neck up.
It came about after a coaching call with Tim & Kanna Reilly in our Arizona office, after they’d modified and implemented a WSM marketing campaign in their own clinic in Scottsdale.
“After speaking with Tim and giving my review of our discussion to Leslie (my spa manager), she and I decided we might benefit from running the promotion ourselves! Well, we started running the sale on June 17th.
We sent email blasts along with approximately 5 newspaper ads totalling a cost of around $750. We began the sale on June 17th and it ran until July 3, 2010. Last year during the time-frame of June 17th thru July 3rd, we had total revenues of $41,956, this year our total revenues were$81, 235!!!
We are stoked and plan to run this sale the entire month of June in 2011.
Thank You Tim and Kanna and Worldwide Salon Marketing for your invaluable marketing ideas!
Husband-and-wife team Tim & Kanna Reilly’s Body Solutions Laser & Skin in Scottsdale, Arizona, grew 63% in 2009 – after a massive 500% increase in 2008 – thanks to the marketing and ‘sales thinking’ tools in the Inner Circle marketing & mentoring program…
Successful marketing is NOT about re-inventing the wheel, unless you’re particularly a) rich, and b) prefer to risk your money on experimentation. Tim and Kanna had proven this particular strategy works, having rolled it out with massive results every year for three years.
Here’s how Kanna describes the promotion:
“We started it in 2008 when we came to our One Year Anniversary, and now do what we call the “Penny Sale” every year. It happens to be June. We ran the Penny sale for the entire month.
We printed the copy on paper with US pennies around the borders. We also e-mailed out to our database of customers 4 times that month. No other advertising at all, just e-mail and in store flyers! You can also mail out to your client database in an envelope with pennies printed on it. This year our total gross sales for June was up 62% over our average monthly sales.
We originally did this for a few reasons:
1. To let clients know that we are celebrating our anniversary and to let them know that we appreciate their patronage and loyalty and to reward them we offer the penny sale.
2. July and August are brutal in Arizona as our temperatures reach 110 degrees F and over. Many people leave town for weeks on end to avoid the heat. So in order to boost sales and keep people coming in we offer the Penny Sale. Originally, this helped us pay the rent for the two months in advance while our books were slower in the beginning for those hotter months. You can also use this strategy to pre-pay for equipment investments or Salon renovations etc.
What we found:
1. We found that many of our higher margin, more costly services was what people bought the most of (which was fine with me).
2. We also found that clients purchased services they didn’t regularly come in for or had never tried before.
3. We received and still receive more referrals in the month of June than any other month of the year.
There are many ways to use this program. You can run it for only a few days, or a few weeks, or for the entire month as we do.
Remember to remind your client base about the Penny Sale and when it will end. We had a majority of our sales come in the final week as people rushed in or called their orders in by phone. And when we ran our final e-mail that in 24 hours the sale would be over we could hardly keep up with the phone volume.
by Greg Milner | Sep 20, 2010 | Canada, Marketing Superstars, The Smell of Success
Galen & Kristy Gower of Kristy’s Salon in Halifax, Nova Scotia. Even a hurricane hasn’t stopped her marketing her salon
Kristy Gower of Bayers Lake, Nova Scotia , was so excited to join WSM and the Inner Circle premium program, that even Hurricane Earl couldn’t dampen her enthusiasm!
Kristy was accepted in to the program only three weeks ago and by the time her coach called her to welcome her on board, she had already…..wait for it…sent out 790 newsletters, had a change of season ad ready to go to print and the birthday letters sent out….How’s that for Massive Action!
Oh, and did I mention that they were bracing to be hit by hurricane Earl by Saturday? Small inconvenience. All this and she hadn’t even received her toolkit yet.
As luck would have it UPS came through and delivered her kit before EARL roared through Nova Scotia on Saturday, allowing her to hunker down and devour the toolkit by Monday.
Fortunately for Kristy and husband Galen their house and salon survived with no damage (last hurricane a tree fell through their house)
By Monday, her first coaching call, she had 2 Hollywood flyers, one for new guests and one for existing, along with a new stylist sales letter ready for print!
By Wednesday, only one week after joining, she had with the help of her mum hand delivered over 200 flyers around her neighborhood, and was starting to see results!
In Kristy’s words “ full steam ahead….it appears to be working”.
One week, one hurricane, one determined woman, willing to take MASSIVE ACTION that not even the force of nature could stop!
Here’s how Kristy tells it:
“I decided to take a leap and join the ‘Inner Circle’, not really ‘getting’ what it was all about, but I had watched the videos and listened to the testimonials and thought ‘what did I have to lose?’
Nothing…so I signed up, and immediately after being selected as a member I checked out the Members Only section and right away I ‘got it’!
The concept, the templates the philosophy behind this model of marketing, it just makes complete sense, so I downloaded the templates from the web and got started. That first night, I had a flyer, birthday vouchers and a newsletter done and sent all before I received my Toolkit (3 days later) and my first coaching call!
And all this in the middle of being hit with a hurricane!..skipping ahead to day 19..feels like we’ve been at this like pros forever, it’s so easy and fun! We’ve developed a schedule that fits our needs and constantly send out new client letters every week, hundreds of flyers, birthday vouchers and we’re getting our second news letter ready to send out.
I’m not an expert on the computer, that’s the great part, you are walked through every step of the way and the follow up coaching calls round out the whole package…in 19 calendar days (of course some of these we are closed) we’ve had 39 new clients, 9 booked the flyer offer but most upgraded to higher revenue services, many have pe-booked already.
Our birthday vouchers have been such a hit, one guest had tears in her eyes as she spent her voucher because she had never received anything like that in the mail before and it touched her heart that we cared about her birthday!
Catherine, my coach, has reminded me that it’s about making a connection and keeping that constant connection with our clients.
I have been in this industry for 22 years and have been apart of many mentoring and business building bootcamps but never have we executed anything so easily with such immediate, massive results in such a short time! I wish I’d joined sooner…
Kristy Gower Master Stylist (Instructor)
Master Aesthetician (Instructor)
Makeup Artist (Instructor)
Salon Owner
Cosmetology Board Director
Here’s where Kristy’s salon is located – see where ALL our members are located here.
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by Greg Milner | Sep 7, 2010 | New Zealand, Salon Seminars
New Zealand salon owner Tania McGonacle, one of twelve new salons to join the WSM Inner Circle marketing & mentoring program and receive her own copy of the Essential Salon Owner’s Marketing Toolkit, plus coaching, at this week’s Salon Profit Secrets seminar in Auckland
I’m going to keep my travel arrangements secret in the future. Back in April, Michelle and I arrived in the UK the day the Icelandic volcano erupted and shut down Europe’s airspace for weeks. On Saturday, we landed in New Zealand on the day the Shaky Isles experienced their worst earthquake in decades.
No doubt emergency services all over the world are now nervous about us visiting fire and pestilence on them too.
There was no nervousness among New Zealand’s salon owners however. Despite – or perhaps because of – the less than robust economy in the land of the Kiwi, we welcomed a dozen new members to the Inner Circle Premium marketing & mentoring program during yesterday’s Salon Profit Secrets seminar at the harbourside Hilton Hotel in Auckland.
New Zealanders are an almost universally optimistic people. Of more than 100 salon owners and staff in the room, there was none of the ‘woe-is-me’ attitude common among small business owners of say, the USA.
When I urged the Kiwis to ‘go out and sell something, your country needs the business’, it was met with nodding agreement and enthusiasm.
Our New Zealand distributors, Chris & Rachael D’Aguiar-Sanders did a great job of attracting salon owners to fly in to Auckland from all over the country for this event, including at least 15 of our existing members whom I’d never previously met.
Among them, IC member Paul Davis of Pureskin Clinic in Ponsonby could barely wipe the smile from his face as he told the audience his salon had just enjoyed its best July in five years.
Phil Newman and partner Nikki Smith only joined the program and got their Toolkit in July, just as they started their hair salon in distant Wanaka, in the southern alps near Queenstown.
“It’s amazing,” says Phil. “We just followed the program exactly, and our sales immediately tripled. I’m a numbers kind of guy, and I’ve worked out that for every $1 we spend on ‘Toolkit-style’ marketing, we get no less than $12 back.”
by Greg Milner | Aug 10, 2010 | Australia, Canada, Salon Seminars, The Smell of Success
Ahmet and Selma Sadi of Answers4 Hair & Beauty in Narre Warren, Victoria…one of the first of 15 new salons to join the Inner Circle marketing & mentoring program and get their new Toolkit at the Salon Profit Secrets seminar at the Sofitel on Collins this week…
Hair Salon Marketing Strategy: Have these salon owners gone MAD…or do they know something about salon marketing that you don’t???
There’s always one in every crowd. In fact I’d be surprised, if not disappointed, if there wasn’t at least one stand-out, Olympic-standard, world-champion naysayer in every marketing seminar I run for salon & spa owners.
This week in Melbourne, as I demonstrated the differences between typical ‘pretty’, branding-style marketing that most salons & spas are told to use, and ‘my’ kind of Emotional Direct Response marketing, I put two ads on the screen side by side.
One was a typical, wasteful salon ad that failed every test in the Direct Response Marketing 101 handbook, and deservedly didn’t draw a single booking. The other was a typical ‘copy-intensive’ ad our Inner Circle members are familiar with – this one brought in 35 new clients in a single week.
But there was one in the crowd who wanted to argue.
“But your kind of marketing doesn’t look professional enough for my salon. I just couldn’t show that to my clients…”
Deanna Ristevski and Debbie Wardle of Maestro Hair in Point Cook
At least she spoke up. There were bound to be other doubters not game enough to show their hand. So I did my best under time pressures to explain why this salon owner’s opinion about her marketing just doesn’t matter. The only opinions that matter are those of the customers…and they vote with their credit cards.
The ONLY valid test of any ad or flyer is the return on investment it generates – not what it looks like, how well it strokes your ego, or how many glowing comments you get from friends or family.
That is NOT to say that all Direct Response marketing must, by its very nature, be ‘ugly’, copy-intensive, bereft of pictures, with no appealing visual features. Quite the opposite. Well-used photos or graphics can often increase an ad’s pulling power. But they must earn their right to occupy valuable and expensive advertising real estate. They must sell. Using pretty pictures or graphics for their own sake is an almost criminal waste of money.
Trish Rochetich and son Kristian of Take Off Waxing in Melbourne
I was wasting my breath – the naysayer in the room didn’t get it. Needless to say, she did not join the Inner Circle coaching program and leave with her Essential Salon Owner’s Marketing Toolkit tucked under her arm.
But 15 other Victorian salons did get it, especially when Inner Circle members like Mark Gibbs of Shellmark Hair Shack (18 months) and Kirsty Cuthbertson & Jasmine Dwyer of Adore Skin & Body Therapy (6 months) got up to do a ‘show and tell’ on their experiences.
Mark Gibbs reported his and wife Shelley’s salon had doubled their turnover in the past 18 months. Kirsty Cuthbertson reported her little two-person beauty salon’s takings for June 2010 were up by $15,000 over June the previous year.
Lina Rossi and Rebecca Naple of Vive La Belle Beauty in East Kew
Among the salons to join the program at the seminar…
Kristy Timms of Ren Skin Health in Geelong
Anita Kaine of Michindis in Mansfield
Kelly Inglis of Pure Skin Clinic in Belmont
Christine Palumbo of Take Off Waxing in North Melbourne
Debbie Wardle of Maestro Hair in Point Cook
Elva Vodanovich of Bio-Ger in St Kilda
Lina Rossi of Vive La Belle Beauty in East Kew
Selma Sadi of Answer 4 Hair & Beauty in Narre Warren
Andrea Martin of Lust for Hair in Forest Hill
Michelle Quarrell of Vanilah in Ballarat
Jacqui Chew of JC Unique in Mitcham
Deanna Hewitt of Academy Studio in Camberwell
Leanne Christie of Gossip Lane Hair Design in Park Orchards
Hair Salon Marketing Strategy: Have these salon owners gone MAD…or do they know something about salon marketing that you don’t???
There’s been flood of new members from all over the world in the past few weeks. In addition to this week’s Melbourne enrollments, we’ve welcomed from Canada:
Kirsty Cuthbertson and Jasmine Dwyer from Adore Skin & Body Therapy in Colac, Victoria. Members since February 2010, they’ve increase their takings 40% over 2009 since joining the Inner Circle marketing & mentoring program
Glennys Shouldice from Pure Hair Studio, Rita Singh of Ossia Salon & Spa, Nadine Bastien of Aphrodite’s Sanctuary, Vanessa Pagano of Mellennia Aesthetics Institute in Ontario, Dawn Fraser of Studio 324 Hair Salon, Janice Carr of Kismet Hair and Body and Andy Palitti of Avanti Hair Studio in British Columbia, as well as Deb McMillan from City Looks and Angela Ruiz of Lash Love / Love Nail Bar in Winnipeg, Manitoba.
From New Zealand we’d like to welcome Nicola Smith of NV Hair in Wanaka, Tania Dench of Wish Hair & Beauty in Papanui, Lauren Meacheam of Chillout Face and Body in Auckland, Kelley Leonard of Inspired By You in Whakatane, Monique Bright of Beauty Matters in Hamilton, Robyn Franich of Hair @ Matakana, and Charlotte Wenslick of Reaveal Beauty Therapy in Warkworth.
Costa Rica? Sure, Marc Langwieser of Arco Azul Salon & Spa in San Jose decided if ‘it’ works for the English speaking world, Spanish speakers might well respond to the same marketing stimuli too! His spa becomes our first member in Latin America.
All up since the beginning of the new financial year we’ve accepted 45 new salons in to the Inner Circle program.
