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Worldwide Salon Marketing

How I Get More Salon Clients Than I Can Handle

How I Get More Salon Clients Than I Can Handle

Meet My Ugly But Very Efficient Sales Assistant:-)  Marnie here,  There was a time when I would go to work and stress out about not having enough clients. Now?  I have too many!   So many in fact, I can't fit them all in, and I'm constantly having to farm them out to...

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How to stop staff stealing clients

How to stop staff stealing clients

Your comments welcome below:-) Marnie here, Every salon & spa owner fears the day when a long-serving staff member suddenly announces she’s leaving. Whether she makes it obvious or not, the instant fear is that she’ll take valuable clients with her! If this has...

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What I Wish I Knew (Part 2)

What I Wish I Knew (Part 2)

Marnie here... As I discussed in my previous post, isn’t it interesting how our failures become our greatest teachers? My biggest failures were the most shameful, isolating and downright revolting experiences of my life. They were also my biggest lessons. I chose to...

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How To Make Salon Loyalty Programs More Valuable

We all want customer loyalty; it's a solid foundation for growth. I thought it would be prudent to take a look at how to make loyalty programs more valuable to you and your clients. According to a recent study by research group Neilsen, "Disloyalty levels are on the...

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Things you didn’t know about salon price lists…

Things you didn’t know about salon price lists…

In my morning newspaper today, a story that precisely illustrates and emphasizes this essay on pricing strategy I blogged about earlier this year. The story is about an Australian chef working at a restaurant in London who's created a waygu beef burger with a sticker...

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