Thinking of selling your salon or spa? In this video, Worldwide Salon Marketing founder Greg Milner explains the HIDDEN value in any hair or beauty business – and few salon owners ever realize it.
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This week I clicked on a link that took me to an article with the preposterous headline
60+ SOCIAL NETWORKING SITES YOU NEED TO KNOW ABOUT IN 2018
Yes, that’s SIXTY social media platforms this writer insists that – for some reason – you ‘need’ to know about. The mind boggles. Most business owners struggle to get their heads around managing one or two different social media accounts, let along 60 of the damn things. Who has the time?
So it got me thinking…what IS the most important thing for a small business owner to concentrate on this year?
In this recorded webinar, I dive into the the specifics on how you can use Instagram to find new clients, the difference between Facebook Ads and Facebook Boosted Posts, and how it all can tie together.
Barely a day goes by that I don’t get an email from somebody – usually in the backblocks of India, Pakistan or the Philippines – promising to ‘get my website to the top of Google’.
Marketing. It’s the only industry other than Hollywood that’s filled with 80% crap. When done right, it creates miracles. When wrong, it ruins bank accounts, businesses and reputations.
We’re living in a world where one tweet can make or break a business – and we’re living in a world where we can interact with almost any person, any business – at anytime, from anywhere. We’ve never had this level of interaction before. So why aren’t we using it more?
We see business after business reap in likes, comments, and shares on Facebook, we see business after business hit millions of followers on Twitter, and we see all those models posting selfies on Instagram, wondering how on earth they have 17,000 followers.
It’s all well and good for those businesses, but what about the small boutique day spas, the trichology centres, the hair salons, nail salons and beauty salons of everyday families? How do you breakthrough the clutter of social media and make REAL money?
How do you attract more clients than you’ve ever had before, and get them spending more money than they would anywhere else?
Do you have to have the most luxurious, most expensive salon? No.
You have to have irresistable offers – you’ve gotta have the marketing that works. Marketing that really works.
These 4 marketing ideas are all tried, all tested, and they’ve all been proven to work regardless of where you are, who you’re serving, and what you’re selling.
MARKETING IDEA #1: Facebook Sharing Competition
This idea has been used by several of our members, and I’ve personally set these up for them. Bodhi J – a boutique, luxury salon here in Perth – accomplished a Facebook giveaway/competition perfectly:
Here, they’re giving away a gift bag filled to the brim with their products, but to be entered in the competition, you must like their page, tag a friend, AND share the post. So not only are their likes going to increase, but anyone who gets tagged in the post by their friends will see Bodhi J, too. This entices MORE people to like – more people to share, and MORE people to pick up the phone and call.
Try this for yourself: come up with something you can giveaway… a service, a product – a mixture of both.
Get an image that will get people’s attention, and write a catchy offer (you can steal Bodhi J’s offer if you want inspiration). When you’ve posted the offer to your Facebook page, you can reach more people by boosting your post.
Ideally, you can boost the post to two types of people:
1. People who already know you, and who already like your page
2. People who don’t know you, and don’t like your page
The results of a competition like this will vary from audience to audience, so it’s up to you. I personally prefer going for people who know you, because they’ll tag their friends who don’t know you. Free word of mouth! (well, almost)
Once you’ve picked who you want to boost the post to, hit publish. Within a few hours, the ad should be live.
What They Missed Out On:
A fun little way to build your Facebook page, and something Bodhi J should definitely use with those 1.4k likes is inviting the people who’ve liked your posts to like your page.
You can do this by going to any post on your Facebook page, and clicking the likes on your page:
See the little “Invite” button? You can now invite anyone who interacts with a Facebook post of yours to like your page. A pretty neat and free way to build your Facebook page.
MARKETING IDEA #2: “Rupert the Dog” Lost Clients Letter
How many times have you had a regular client just stop seeing you? How many times have you had a new client appear to her appointment, only to never see them again?
What if you could get them back again? And what if you could get them back on a REGULAR basis? Enter Rupert.
This little puppy will bring you in a few extra thousand dollars by the end of the week if you do this right… the idea is simple: write a letter to your old clientele, from a dog’s perspective, expressing how you – the salon owner – are *very* upset that your client hasn’t come to see you in a while. Add an irresistable offer, enticing your old clientele to pick up the phone and call you – and you’re set.
It works. It’s adorable, effective, and who in their right mind wouldn’t react with an “awwww!”?
The idea is you export a list of names from your database (the software you use to book clients in) who haven’t seen you in, say, 3 months.. 6 months, 12 months… you get the idea. It doesn’t really matter how long – just make sure it’s not *too soon*.
Now, once you’ve sent the first the letter… the key here is to follow up. Follow up with those who didn’t respond, and keep following up. You’ll find more people will call you on the second, third, and fourth letters than the first.
Don’t just send one letter, and hope for the best.
Send multiple, and keep at it.
After all, you don’t quit after doing something once, do you?
MARKETING IDEA #3: Your Salon Window
Yes, I know – “why on Earth would I use my salon window for marketing?”
Let’s say this ad was yours:
Instead of paying a newspaper a few hundred dollars to run the ad, you could pay a printer $50 to print a large copy of it. Large enough for people who’re walking by your salon across the street can read the headline. Large enough for cars driving by to stop and read it.
Place that large ad in your window – and suddenly, you’re an advertising machine. Imagine if every mattress store had a large ad with the headline “Ten Things You Must Do to Get a Solid Night Sleep”… wouldn’t that make you stop and read it?
What about your salon?
“Ten Mistakes ALL Women Make With Their Hair,” (hairdressers)
“They Laughed at Me When I Went to Get My Lashes Done, But Only Gawked When a Man Asked Me Out to Dinner” (eyelash extensions)
“You Can Weigh 10 Kilograms Less – One Month from Today” (fat cavitation)
“Your One Chance for SMOOTH Legs That Men Can’t Resist” (IPL/beauty)
Have an irresistable offer in your ad, and you’re on your way.
MARKETING IDEA #4: Blank White Envelope Letter Box Drop
Yes. You read that right. Take any ad you’ve written (it could even be the one you’ve stuck in your front window), put it into a *BLANK* white envelope, and deliver them to a few streets around your salon.
“But a blank envelope, Greg?”
If you got home from work this evening, opened your mailbox and found a blank white envelope with no name, no address, no stamp… wouldn’t that be the *first* thing you’d open?
You bet it would be. That’s the type of attention you need to get with your marketing: it should be the first thing your potential clients open/read/watch. If it doesn’t get their attention, you’re screwed.
This flyer drop – this type of marketing – is incredibly effective to bring in new clients. And bringing in new clients is an absolute must.
All of these ideas can be used in any type of salon, any type of spa – regardless of who you serve, regardless of where you are, and it doesn’t matter if you’re in an English speaking country, or in the middle of Spain speaking only Spanish.
The only way you’ll be able to bring in new clients, and rescue your old clientele, is to do something about it. Marketing your salon doesn’t have to be perfect, and with time (and practice), you’ll get better.